As a Pure and Beautiful customer, you'll receive FREE Shipping on your entire order of $49 or more!
Qualifying for FREE SHIPPING is easy:
- Place at least $49 of products in your shopping bag.
- Proceed to checkout.
- Choose "Standard (Free Over $49)"
- Place your order.
- Enjoy!
*This offer is good on all purchases of $49 or more. The minimum purchase required for Free Shipping doesn't include, and free shipping doesn't apply to, gift cards and applicable shipping charges or sales tax. Offer doesn't apply to preorder or backordered, some heavy or oversize items (everything qualifies, we just have to add the last part just in case)
For Free Shipping, you must select “Standard (Free Over $49)" at checkout. Standard shipping charge will be reflected prior to sending order when you make a purchase for the amount required by the promotion. Shipping surcharge may apply to preorder, backorder, heavy or oversized items (again, most likely not). Free Shipping offer cannot be combined with some offers, transferred or redeemed for cash. U.S., and U.S. Territory shipping destinations only.
Canceling items, combining orders, or changing your shipping address, speed, or preference could affect your order's eligibility for Free Shipping.
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Yes, your billing information is 100% safe, secure and private
At PureAndBeautiful.com , we use Secure Socket Layer (SSL) technology to ensure that your credit card information is safe when using our on-line ordering system. When your sensitive credit card number is transmitted to PureAndBeautiful.com we use industry standard, Secure Socket Layer (SSL) encryption to ensure the security of your information. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at PureAndBeautiful.com .
We are so confident in the security of our website that we guarantee the safety of your personal information when you use your credit card to place an order on our secure site.
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At PureAndBeautiful.com we are always standing by and ready to assist you! Please choose from the following options for information about your order, product information, and answers to your most commonly asked questions. To place an order by phone, please contact Sales Department. PLEASE NOTE: IF THERE IS NO ORDER BUTTON, THAT MEANS WE HAVE EITHER SOLD OUT OR WE NO LONGER CARRY THAT PRODUCT. Sorry for any inconveniences this may cause.
Email Us!
(due to the high volume of calls, we recommend emailing us for fastest reponse; we will respond to your query within 24 hours.)
Sales Department
Our Sales Department is available 7 days a week to take your order over the phone.
PureAndBeautiful.com 's Sales Department now has extended hours of operation for those who shop after traditional business hours and would like to place their order over the phone!
Sales Department Hours:
| Monday-Friday |
5AM to 9PM (PST) |
Saturday & Sunday |
6AM to 6PM (PST) |
Please email us at sales@PureAndBeautiful.com and a sales representative will return your call within minutes. Our sales staff will be happy to assist you in placing an order over the phone. Please note, our sales representative can not assist you with orders that have already been placed. This is for new orders only. If you need assistance with an order that you have already placed, please email us using the link above. Thank you.
Company Mailing Address
PureAndBeautiful.com
25602 Alicia Parkway, #442
Laguna Hills, CA 92653
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FREE Shipping on ALL U.S. Orders Over $49!!
Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii. Sorry, you will not receive FREE Shipping on your order if any eligible items are canceled, bringing the total below $49.
Most orders are shipped via USPS Priority (2-3 Day) Shipping.
Keep in mind, Spend $49 or more and your items will be shipped FREE!
Please double check your shipping address before you check out. We are not responsible for items that are lost due to incorrect address.
| Shipping Rate Table (U.S.) |
|
| Order under $49 |
Shipping Charge: $6 |
| Orders $49 & Up |
Shipping is FREE!! |
Orders are shipped Monday through Friday, excluding U.S. federal holidays.
Delivery Time –
Standard Shipping: All orders are shipped out from our warehouse same business day. Orders shipped to the western U.S. can be expected within 2 - 5 business days. Orders shipped to the eastern U.S. generally take 4 - 20 business days (20 days is an exaggeration although it can happen if you give us the wrong address). All delivery times are estimates. The total time needed to deliver your package may or may not be longer.
PureAndBeautiful.com is not responsible for delays in delivery due to events beyond our control, including shortage of materials, transportation failures or acts of nature.
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We're not currently shipping to international destinations. (Sorry Canada, your considered international)
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When a product has sold out or if it has been discontinued, we remover the order button. We are updating our product list (as of Jan 2010) and everything should be available for ordering soon. Bookmark us and check back often. We apologize for the inconvenience.
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Due to order volume our inventory levels may vary. We do have an extensive inventory however there are times back orders occur. We will hold orders with back orders on them for a period up to 15 days while waiting to receive our shipment from our product suppliers. If for some reason we do not receive the back ordered item(s) through the manufacturer within the 15 day period we will cancel the back order and issue a credit for the charged item(s) accruing on an order that we were unable to obtain. At which point the customer will be notified by email or phone of the adjusted price of their order. We will then ship out the order with what we have on hand per customer request.
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Our Products are Guaranteed 100% Authentic.
Everything is purchased directly from the Manufacturers or the Manufacturer's Authorized Distributor.
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We do not ever..ever..ever...not even a little bit share any of your info. PureAndBeautiful.com does not sell, trade or rent personal information to anyone. We will not use or share your personally identifiable information with others.
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Does PureAndBeautiful.com charge sales tax?
Orders shipped within California will have a 8.75% sales tax added. Orders shipped everywhere else, pay NO sales tax!
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Return or Exchange Policy:
PureAndBeautiful.com stands behind every product we offer. We strive to provide the highest quality, most effective professional salon hair care products available. However, we understand that sometimes things just don’t work out. In order to provide the best possible service, we do accept product returns within 60 days of purchase.
Your complete satisfaction is our ultimate goal. All unopened merchandise will be accepted for a full refund (less shipping and handling costs) for 30 days from the date orders are received. 31-60 days from the date orders are received you will receive store credit. Opened or used products will not be refundable. If you wish to return your products, please notify us first via e-mail at returns@PureAndBeautiful.com. Products sent back without authorization will become the property of PureAndBeautiful.com.
PureAndBeautiful's Return Policy:
- Items must be returned within 60 days from the date of receipt for store credit or exchange.
- Items must be in new condition with tags and packaging in place. Used, abused, or broken after use items will not be accepted and will be returned at the customer's expense. To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, and all accessories.
- Items must be packaged in a manner, so that they are not damaged during transit. Insufficiently packaged items that are damaged during transit are not eligible for refund or reimbursement.
- You must include the packing slip and all original packaging materials.
- We cannot accept CODs for returned merchandise.
- In the case of shipping damages, please contact the carrier or our customer service department.
- Credit will always be issued to the same credit card to which they were charged.
- We will issue a refund within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.
Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition. The shipping for items being returned should be paid by the customer. No returns will be accepted without our prior written approval. Please contact customer service to receive a return authorization prior to shipping your return item(s) out.
Packing and Sending Your Return:
ALL items must be returned in their original condition. All returns must be shipped back to PureAndBeautiful.com using a tracking courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by PureAndBeautiful.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
Please be sure to include:
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
Please allow up to 30 days after we receive the items to process return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact us.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
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Yes! Absolutely! We love giving out FREE stuff! Receive FREE Product Samples with each and every order you place or choose a FREE Gift with Purchase! You'll love these fun, trial-sized samples that are convenient for trying something new. Keep one in your make-up bag for overnight travel. They are perfect to test a product's texture and quality, as well as test for allergic sensitivities before you buy.
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